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Gestión de la calidad empresarial
by José Antonio Pérez Fernández de Velasco · ESIC Editorial · tapa blanda · 264 pages
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Pages: 264 pagesAuthor: José Antonio Pérez Fernández de VelascoPublisher: ESIC EditorialFormat: tapa blandaLanguage: es-ESRelease date: 1/1/1994ISBN: ISBN 9788473561020
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Synopsis of Gestión de la calidad empresarial
Este libro proporciona una visión global de la gestión de la calidad en la empresa desde una perspectiva directiva, exponiendo con claridad las metodologías más actuales. Se centra en la calidad en los servicios y la atención al cliente, abordando el concepto de calidad total. Ideal para profesionales y estudiantes del ámbito empresarial.
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