by María Claudia Londoño Mateus · Fc Editorial · tapa blanda · ISBN 9788496743502
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This book, written by María Claudia Londoño Mateus, is an essential manual for secretarial professionals. It systematizes techniques for written communication and customer service, providing a practical guide for both those starting their careers and those looking to refine their skills and optimize their roles within a company. In this third edition, the author also proposes creative alternatives to expand secretarial functions, adapting to the changes brought about by globalization and new information technologies.
