by Susana López Rey · Ideaspropias Editorial · tapa blanda · ISBN 9788496578258
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
This book, titled 'Implementation of a quality system', offers a comprehensive view of quality management systems in organizations. It explores the evolution of the concept of quality, from inspection to total management, and how these systems impact all phases of a company, from analyzing consumer needs to after-sales service. The manual provides theoretical and practical knowledge about the quality management and assurance system, the UNE-EN-ISO 9000 system and the EFQM Excellence system.
