by Nicky Stanton · Palgrave HE UK · tapa blanda · ISBN 9780333665091
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«Mastering Communication» is Nicky Stanton's guide to business communication, published by Palgrave HE UK in paperback (424 pages, in English).
Manual for improving communication skills and understanding how communication works in organizations. Covers oral and written expression, listening, effective reading, the telephone, interviews, meetings, public speaking, writing letters and reports, visual and non-verbal communication, and visual aids.
Third edition of the Palgrave Master series, published in 1996.
Intended for higher education students and professionals who want to consolidate their communication skills in the workplace and academic setting.
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