by Beatriz Muñoz-Seca, Josep Riverola · Grupo Anaya Publicaciones Generales · tapa blanda · ISBN 9788483223796
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This book, titled 'Opera and Operations: How to Manage Operations in the 21st Century', offers an innovative perspective on business management, combining the principles of administration with the practices of theater. The authors, Beatriz Muñoz-Seca and Josep Riverola, explore how companies can achieve excellence in customer service by applying theatrical concepts. The book analyzes the operating culture of top companies, offering key ideas for talent management and business performance improvement.
