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Second life
Servicio al cliente interno
by Karl Albrecht · Ediciones Paidós · tapa blanda · 288 pages
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Pages: 288 pagesAuthor: Karl AlbrechtPublisher: Ediciones PaidósFormat: tapa blandaLanguage: es-ESRelease date: 14/2/1992ISBN: ISBN 9788475097497
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Synopsis of Servicio al cliente interno
Este libro de Karl Albrecht aborda la problemática de la gerencia intermedia, que a menudo se enfoca más en reglas y procedimientos que en resultados. El autor propone un enfoque innovador para movilizar a este sector clave de la empresa, impulsando la cooperación y la productividad entre departamentos. A través del concepto de servicio interno, se busca mejorar la eficiencia y la calidad del servicio al cliente final, ofreciendo métodos prácticos para superar la inercia y fomentar un trabajo en equipo efectivo.
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