by María José Sorlózano González · IC Editorial · tapa blanda · ISBN 9788416067824
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«Administración y gestión de las comunicaciones de la dirección» is the training manual by María José Sorlózano González (IC Editorial, paperback).
The manual prepares readers to manage office communications: leadership styles, organization and secretarial functions. It covers oral and written communication, telephone handling, email and social protocol. It includes strategies to prevent and resolve conflicts with empathy, assertiveness and active listening.
The manual corresponds to training module MF0982_3 of the Professional Certificate ADGG0308 'Documentary and management assistance in offices' (1st edition, January 2014).
It is aimed at those preparing for the Professional Certificate ADGG0308 or seeking training as executive assistants and secretaries.
