by Arthur H. Bell, Dayle M. Smith · Gestión 2000 · tapa blanda · ISBN 9788480884228
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«Aprenda a tratar con personas conflictivas: En una semana» is the practical guide by Arthur H. Bell and Dayle M. Smith, in paperback (130 pages, in Spanish).
A practical work on dealing with difficult people in the workplace: understanding why they adopt hostile attitudes reduces stress and improves effectiveness. It provides keys to interpreting others' reactions, responding to aggression, identifying personalities, and handling delicate situations.
The volume, subtitled «En una semana» and part of the «Habilidades directivas» collection, was published by Gestión 2000 in November 2007.
For professionals and managers who want to improve their relationship skills and manage stress in work teams.
Arthur Hornbui Bell was an attorney and the Grand Dragon of the Ku Klux Klan in New Jersey.
