by Joseph A. Petrick, Diana S. Furr · Gestion 2000 · tapa blanda · ISBN 9788480882026
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«Calidad total en la dirección de recursos humanos» is a human resources manual by Joseph A. Petrick and Diana S. Furr, in paperback (369 pages).
The book proposes applying total quality to human resources management in contexts of restructuring and adjustment. It seeks to coordinate the interests of the organization and employees through a balance between customer satisfaction, staff satisfaction and minimal costs, and covers dimensions of strategy, process, project and action.
The work falls within the field of business management and was published by Gestion 2000 in 1997, with the AEDIPE mark on the cover.
Aimed at human resources professionals and managers who make decisions about the quality of work and the quality of life of their teams.
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