by Ros Jay · Ft Pr · tapa blanda · ISBN 9780273653059
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«Crisis» is Ros Jay's practical guide to communication and crisis management, published by Ft Pr in paperback (94 pages, in English).
The book proposes a direct method for dealing with unexpected events: it offers concrete ideas and phrases for communicating bad news, handling difficult situations and reducing negative impact, so that the reader acts with ease and without panicking.
Full title: «Crisis: Deliver Bad News, Manage Tough Situations, Limit the Damage (Fast Thinking)». The work was published in 2001 within the Fast Thinking series.
It is a work aimed at professionals and managers who must deliver bad news or manage delicate situations in the business environment.
Entomology researcher, ORCID id # 0000-0002-9228-4754
