by Roy Lilley · Kogan Page · tapa blanda · ISBN 9780749447519
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«Dealing with Difficult People» is Roy Lilley's practical guide to difficult people, published by Kogan Page in paperback (150 pages, in English).
A practical guide that analyzes individual behavior in the workplace, its motivations and the keys to dealing with difficult people. It explains how to recognize the different problematic profiles, manage conflicts and handle complaints, as well as offering resources to motivate those who underperform.
Published in August 2006, it belongs to the Creating Success series from Kogan Page. ISBN 9780749447519.
For managers, salespeople, professionals who deal with the public and anyone who wants to improve their conflict management.
