by James S. O'Rourke · Dk Pub · tapa blanda · ISBN 9780756650445
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«Effective Communication» is James S. O'Rourke's business communication guide, published by DK in hardcover (72 pages, in English).
The book offers managers and executives tools to convey messages clearly and concisely. It explains how to improve active listening, structure presentations and reports, interpret body language, and use feedback to refine communication in the workplace.
Part of the DK Essential Managers collection, published by DK in 2009.
Recommended for managers and professionals seeking to improve their communication skills at work.
