by Colin Dix, Chris Baird · Intl Ideas · tapa blanda · ISBN 9780273028536
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«Front Office Operations» is the hotel front office operations manual by Colin Dix and Chris Baird, published in 1988 in paperback (213 pages).
Manual explaining the work of a hotel front desk: managing reservations, guest check-in and check-out, billing for stays and services, and handling the equipment typical of the counter, such as the telephone, cash register and computer.
Third edition of the work, published by Intl Ideas in December 1988; text in English.
Aimed at students and professionals in hospitality and tourism who need to master how a hotel front desk operates.
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