by Andrés Senlle, Orlando Bravo · Gestion 2000 · tapa blanda · ISBN 9788480881548
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
This book analyzes standardization and certification in the tourism sector, addressing EN/ISO 9000 standards and the 20 key points of the quality manual. It explores how to implement quality management systems to improve services and customer satisfaction in hotels, restaurants, and other tourism businesses. Ideal for professionals and students in the sector looking to optimize their processes and achieve excellence in quality.
