Buy 3, pay for 2 — use code TRIPLEUS at checkout.
Hand-checked
Free SHIPPING
Second life
La fábrica de la experiencia
by Santiago Muñoz Chápuli, María José Peraza, David Rodríguez, VV.AA. · Grupo Editorial Círculo Rojo SL · tapa blanda · 386 pages
5 people viewing thisViewed 2 times
4.3
Pages: 386 pagesAuthor: Santiago Muñoz Chápuli, María José Peraza, David Rodríguez, VV.AA.Publisher: Grupo Editorial Círculo Rojo SLFormat: tapa blandaLanguage: es-ESRelease date: 12/9/2019ISBN: ISBN 9788413381688
Choose the condition
What each condition includes
Acceptable — heavy use; complete and functionalVisible marks on cover. Complete, intact content and inspected.
Good — clearly used but complete and fully usableLight marks on cover. Clean pages and spine in good shape.
Very Good — minimal, barely noticeable wearBarely noticeable marks. Pristine interior. Almost no signs of use.
Like New — no visible signs of useNo visible marks. Cover, spine and pages flawless.
New — sealed / brand newBrand-new book, unused. Ordered directly from the publisher.
New condition items ship with free shipping on orders from $15. All other conditions always include free shipping with no minimum order.
* All our products are carefully inspected to support sustainable culture.
Hamelyn quality guarantee
Every product is inspected, cleaned and verified before shipping. If it's not what you expected, we'll refund your money.
Complete your 3-for-2 with Santiago Muñoz Chápuli
Add 3 and the cheapest one is free
Caos Vital
$16.87
Lapidarias
$16.87
Synopsis of La fábrica de la experiencia
Este libro, titulado 'La Fábrica de la Experiencia', es un manual de combate que ofrece 100 reflexiones para diseñar o mejorar la experiencia del cliente. Publicado en 2019 por Grupo Editorial Círculo Rojo SL, cuenta con la autoría de Santiago Muñoz-Chápuli, María José Peraza, David Rodríguez y VV.AA. El libro aborda la gestión de personas, la medición de la calidad y la planificación de la producción en el contexto de la creación de servicios y experiencias memorables para el cliente, especialmente en entornos de contact centers.
More titles for fans of Santiago Muñoz Chápuli, María José Peraza, David Rodríguez, VV.AA.
Recommended by Julia
About the author
David Rodriguez
David Roland Rodriguez was an American folk music singer-songwriter, performer and poet.
1952–201548 titles published
View full profileBest-selling books in Business
Best sellers
Take 3, pay for only 2 · TRIPLEUS
-
VAT included