by Samuel Mandeng Bitom · Edizioni Sapienza · tapa blanda · ISBN 9786208933500
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«La mia attività di call center» is the essay by Samuel Mandeng Bitom, published by Edizioni Sapienza in paperback (128 pages, in Italian).
Samuel Mandeng Bitom narrates his journey from Africa to the call centers of Morocco and his entry into this profession. He describes the day-to-day of the sector, its unwritten rules and the keys to success, from the fear of the first call to achieving positions of responsibility. He also reviews failures, achievements and leaves a message of hope.
Text in Italian, published on June 17, 2025, framed in Business and Economics and Marketing.
For those who work or wish to work in call centers and seek practical guidance from the author's experience.
