by Jacques Horovitz · InterEditions · tapa blanda · ISBN 9782729601966
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
«La Qualité de Service» is the business management essay by Jacques Horovitz, published by InterEditions in paperback (178 pages, in French).
The author approaches customer service quality as a competitive advantage and outlines a path to achieving flawless service, the so-called «zero defects», based on real experiences told with humor. The cover subtitle, «A la conquête du client», sums up the goal: winning and retaining the customer.
The cover adds the subtitle «À la conquête du client» and the volume includes a preface by Gilbert Trigano and a bibliography.
For managers, customer service professionals and business management students interested in service quality.
