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Los Siete Secretos del Servicio al Cliente
by Jacques Horovitz · PEARSON CONSUMO · tapa blanda · 146 pages
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Pages: 146 pagesAuthor: Jacques HorovitzPublisher: PEARSON CONSUMOFormat: tapa blandaLanguage: es-ESRelease date: 21/9/2000ISBN: ISBN 9788420530192
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Synopsis of Los Siete Secretos del Servicio al Cliente
Este libro, escrito por Jacques Horovitz, explora los siete secretos fundamentales para ofrecer un servicio al cliente excepcional. Publicado en 2000 por Prentice Hall, el libro ofrece una visión profunda sobre cómo conocer a los clientes, crear valor para ellos y gestionar eficazmente las quejas. Con 146 páginas, esta edición en español es una guía esencial para cualquier profesional que busque mejorar la fidelización de sus clientes y optimizar la gestión del servicio.
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