by William W. Scherkenbach · tapa blanda · ISBN 9789682612480
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«La Ruta de Deming Hacia La Mejora Continua» is a quality management book by William W. Scherkenbach in paperback.
William W. Scherkenbach draws on his managerial experience and his work with W. Edwards Deming to explain how to define processes, listen to the voice of the customer, and apply the Plan-Do-Check-Act cycle. It includes the red beads and funnel experiments, and analyzes barriers to change and leadership for quality.
The original edition, 'Deming's Road to Continual Improvement', dates from 1991; this Spanish edition was published in 2000 by Compañía Editorial Continental.
Aimed at managers and business professionals interested in quality management, process improvement, and leadership.
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