by Joan Elías · Gestión 2000 · tapa blanda · ISBN 9788480885195
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This book, 'Organización Atenta: Consejos para tener clientes contentos,' by Joan Elías, offers a practical guide for companies looking to improve customer service. With simple language and an agile structure, the author provides valuable advice for daily interactions with customers. This second edition includes new perspectives on negative attitudes in contact personnel, helping companies prepare their team to satisfy their customers.
