by Graham Roberts-Phelps · Monitor · tapa blanda · ISBN 9789729413513
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«Serviço ao Cliente: Jogos para Formadores» is the practical guide by Graham Roberts-Phelps, published by Monitor in paperback (174 pages, in Portuguese).
A training work that brings together games for trainers focused on improving customer service. Through dynamics designed for courses, participants practice customer care and develop useful skills for the business environment.
Part of the «Coleção do Formador Prático» collection. Publication date: April 1, 2003.
Intended for trainers who deliver customer service courses and seek participatory activities for their sessions.
