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The Ultimate Question
3.8
Negocios y EconomíaISBN | 9781591397830
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Product details
Pages: 120 pages
Author: Frederick F. Reichheld
Publisher: Publisher to be confirmed
ISBN: 9781591397830
Format: Paperback
Language: en
ISBN: 9781591397830
Synopsis of The Ultimate Question
Basado en una extensa investigación, 'The Ultimate Question' muestra cómo las empresas pueden medir rigurosamente las estadísticas de Net Promoter, ayudar a los gerentes a mejorarlas y crear comunidades de defensores apasionados que estimulen la innovación. El libro explora cómo las empresas pueden fomentar la lealtad del cliente y el crecimiento a través de la medición y mejora de la satisfacción del cliente.
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