True Professionalism

Synopsis of True Professionalism

«True Professionalism» is the essay by David H. Maister, published by Simon & Schuster in paperback (224 pages, in English).

Maister argues that true professionalism demands continuous improvement, high standards, and sincere client service, not just technical competence. Applying these principles in one's career and in professional service firms makes integrity and client care the path to commercial success.

This is the 5th edition, published on May 2, 2000; the work originally appeared in 1997.

For professionals in service firms, such as lawyers, consultants, and financial advisors, interested in ethics and excellence at work.