by Alberto Galgano · Díaz de Santos. · tapa blanda · ISBN 9788479780944
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The book 'Total Quality: Strategic Key for Business Competitiveness' by Alberto Galgano, published in 1993 by Díaz de Santos, offers an original vision of the fundamental aspects of the total quality approach. With 537 pages, this paperback explores the underlying strategies, widely used methodologies, and processes needed to implement this approach in companies. It includes black and white diagrams and graphs, and features a prologue by Ángel Luis Linares.
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