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Customer Service
3.8
Negocios y EconomíaISBN | 9780072938050
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Product details
Pages: 432 pages
Author: Robert W. Lucas
Publisher: McGraw-Hill Education
ISBN: 9780072938050
Format: tapa blanda
Language: en
Release date: 21/5/2004
ISBN: 9780072938050
Synopsis of Customer Service
Este libro, 'Customer Service: Building Successful Skills for the Twenty-First Century', de Robert W. Lucas, ofrece una guía completa para profesionales del servicio al cliente. La tercera edición cubre habilidades esenciales como técnicas de escucha, comunicación verbal y no verbal, y el uso de la tecnología. Se enfoca en la resolución de problemas y el manejo de conflictos y estrés, además de proporcionar consejos para la supervisión del personal. Ideal para estudiantes y profesionales que buscan mejorar sus habilidades en el ámbito del servicio al cliente.
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Lucas, Robert W, Tanzer, Stephen A
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