by Robert W. Lucas · McGraw-Hill Education · tapa blanda · ISBN 9780072938050
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
«Customer Service: Building Successful Skills for the Twenty-First Century» is Robert W. Lucas's customer service manual in hardcover (432 pages).
Training manual for customer service professionals covering knowledge and skills for public-facing careers. Includes listening techniques, verbal and non-verbal communication, use of technology, problem-solving, conflict and stress management, and advice for supervisory staff.
Third edition of the work, published in 2004 by McGraw-Hill Education. The book is in English and has 432 pages.
Aimed at students and professionals in the sector, with guidance also for supervisory staff.
