by Thomas Hinton, Wini Schaeffer · NYIF · tapa dura · ISBN 9780131896307
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«Customer-Focused Quality» is the business management book by Thomas Hinton and Wini Schaeffer, published by NYIF in hardcover (273 pages, in English).
A management work focused on quality as a competitive advantage in companies, government agencies and non-profit organizations. It proposes practical principles to transform the organization into a customer-centered team, with real cases of winners of the Malcolm Baldrige National Quality Award and processes to improve profitability, customer satisfaction and company reputation.
Originally published in 1993; supplier records place the edition between 1993 and 1994 depending on the source. Its subtitle, «What to Do on Monday Morning», announces an approach of immediate application. Hardcover format, 273 pages in English.
