by Xavi Iglesias García, Carlos Rodríguez Canales, Sonia Iglesias Pérez · viveLibro · tapa blanda · ISBN 9788417806101
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«Espresso para ti: La fórmula de la felicidad contada por un camarero» is the guide to tools and attitudes for 21st-century service by Xavi Iglesias.
The guide starts from the idea that improving as a person also improves working life, and applies it to the craft of waiting tables. It examines the beliefs that cause dissatisfaction in the role and advocates connecting with values such as respect and generosity, inherent to service. It includes protocols and tools from NLP, coaching, and body exercises.
294 pages in paperback, published by viveLibro in April 2019. Written by Xavi Iglesias García, Carlos Rodríguez Canales, and Sonia Iglesias Pérez.
For hospitality and front-of-house professionals who want to grow in their role, and for readers interested in personal development and leadership.
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