Guía práctica de atención al cliente

Synopsis of Guía práctica de atención al cliente

«Guía práctica de atención al cliente» is the guide by Soledad Carrasco Fernández, published by Ediciones Paraninfo in paperback (134 pages, in Spanish).

The manual explains how to turn customer dealings into a tool for business improvement: it covers the essential aspects of the commercial relationship, updates the applicable regulations, and offers examples and practical exercises. The author combines her teaching experience with real cases of entrepreneurs committed to service.

Part of the Comercio y Marketing collection. First edition published by Ediciones Paraninfo on May 24, 2018.

For entrepreneurs, commerce professionals, and vocational training students interested in customer service.