Buy 3, pay for 2 — use code TRIPLEUS at checkout.
Hand-checked
Free SHIPPING
Second life
Keeping Customers for Life
by Joan Koob Cannie, Donald Caplin · American Management Association · tapa blanda · 259 pages
6 people viewing thisViewed 2 times
4.2
Pages: 259 pagesAuthor: Joan Koob Cannie, Donald CaplinPublisher: American Management AssociationFormat: tapa blandaLanguage: enRelease date: 1/1/1991ISBN: ISBN 9780814450086
Choose the condition
What each condition includes
Acceptable — heavy use; complete and functionalVisible marks on cover. Complete, intact content and inspected.
Good — clearly used but complete and fully usableLight marks on cover. Clean pages and spine in good shape.
Very Good — minimal, barely noticeable wearBarely noticeable marks. Pristine interior. Almost no signs of use.
Like New — no visible signs of useNo visible marks. Cover, spine and pages flawless.
New — sealed / brand newBrand-new book, unused. Ordered directly from the publisher.
New condition items ship with free shipping on orders from $15. All other conditions always include free shipping with no minimum order.
* All our products are carefully inspected to support sustainable culture.
Hamelyn quality guarantee
Every product is inspected, cleaned and verified before shipping. If it's not what you expected, we'll refund your money.
Synopsis of Keeping Customers for Life
Este libro explora cómo las empresas estadounidenses pueden mejorar la calidad de su servicio al cliente. Joan Koob Cannie y Donald Caplin presentan una estrategia de doce pasos diseñada para asegurar que las empresas se mantengan conectadas con las necesidades reales de sus clientes, fomentando la lealtad y la satisfacción a largo plazo. El libro incluye referencias bibliográficas e índice.
More titles for fans of Joan Koob Cannie, Donald Caplin
Recommended by Julia
Best-selling books in Business
Best sellers
Take 3, pay for only 2 · TRIPLEUS
-
VAT included