by Julie Freestone, Janet Brusse · LPM · tapa blanda · ISBN 9782878452280
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This book provides a practical and essential guide to telephone sales techniques. Through its pages, the authors present the 10 commandments for effective communication and the 10 fundamental steps to achieve success in the telephone sales field, making it a valuable tool for professionals in the sector. Originally published in French, the work is structured as a direct and accessible manual, ideal for those looking to improve their persuasion and remote customer management skills.
