by Iain Maitland · Kogan Page · tapa blanda · ISBN 9780749432522
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«Make That Call!» is Iain Maitland's guide to business telephone communication, published by Kogan Page in paperback (160 pages, in English).
Practical guide to handling workplace phone calls with ease: teaches how to screen and manage unwanted calls, conduct telesales, and project a professional company image. It offers 101 sample conversations, checklists, and summaries to apply each technique.
Second edition, originally published in 1996 and reissued in 2000, in the Creating Success series (no. 69).
Aimed at professionals, managers, and business communication students who want to improve their skills in work calls.
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