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Resolución de conflictos con clientes
by Silvia Pato Rico · EDITORIAL CEP, S.L. · tapa blanda · 80 pages
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Pages: 80 pagesAuthor: Silvia Pato RicoPublisher: EDITORIAL CEP, S.L.Format: tapa blandaLanguage: es-ESRelease date: 12/7/2018ISBN: ISBN 9788468174235
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Synopsis of Resolución de conflictos con clientes
Este libro, titulado 'Resolución de Conflictos con Clientes', es una guía formativa especializada en la gestión de conflictos en el ámbito de la atención al cliente. Desarrolla contenidos, competencias profesionales y especificaciones técnicas para abordar situaciones de conflicto generadas por expectativas no satisfechas. Incluye temas como la venta relacional, la atención al cliente, la negociación eficaz, y el manejo de incidentes violentos. Además, ofrece ejercicios de autoevaluación, glosario de términos y bibliografía para facilitar el aprendizaje y la aplicación práctica de los conocimientos adquiridos.
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