by Silvia Pato Rico · EDITORIAL CEP, S.L. · tapa blanda · ISBN 9788468174235
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«Resolución de conflictos con clientes» is the training guide by Silvia Pato Rico, published by Editorial CEP in paperback (80 pages, in Spanish).
Explains how to handle customer complaints and claims: relational selling, customer service, negotiation, and conflicts arising from unmet expectations. Includes customer types, reactions to negative comments, handling violent incidents, and self-assessment exercises with glossary and bibliography.
Belongs to the Especialidades formativas collection, code ADGD237PO, within the Administration and management area; it is 10 hours of training. First edition published in 2018.
Aimed at customer service professionals and vocational training for employment programs.
