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The Real-Time Contact Center
3.9
Negocios y EconomíaISBN | 9780814414439
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Product details
Pages: 208 pages
Author: Donna Fluss
Publisher: AMACOM
ISBN: 9780814414439
Format: tapa blanda
Language: en
Release date: 26/8/2005
ISBN: 9780814414439
Synopsis of The Real-Time Contact Center
En 'The Real-Time Contact Center', Donna Fluss ofrece una guía práctica para transformar los centros de contacto en centros de beneficio en tiempo real. El libro explora estrategias, tácticas y tecnologías para construir una infraestructura de servicio que supere las expectativas del cliente y aumente los ingresos. Se enfoca en establecer casos de negocio sólidos, seleccionar tecnologías adecuadas, construir relaciones rentables con ventas y marketing, fortalecer aplicaciones de autoservicio y motivar al personal. Además, aborda la optimización de la gestión y los procesos para ofrecer un servicio excepcional en cada interacción.
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