by James H. Donnell · McGraw-Hill · tapa blanda · ISBN 9780786310043
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«25 Management Lessons From the Customer's Side of the Counter» is the business management book by James H. Donnell published by McGraw-Hill in paperback.
The book presents 25 lessons based on real experiences: from the customer's perspective, it addresses customer satisfaction, people management and leadership, showing how to avoid bad impressions caused by information barriers, rigid policies and unmotivated employees.
English text, 214 pages, published in 1996.
Suitable for university students and management professionals interested in customer service.
