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Del aseguramiento a la gestión de la calidad
by David Hoyle, John Thompson · Asociación Española de Normalización y Certificación · tapa blanda · 181 pages
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Pages: 181 pagesAuthor: David Hoyle, John ThompsonPublisher: Asociación Española de Normalización y CertificaciónFormat: tapa blandaLanguage: es-ESRelease date: 29/7/2002ISBN: ISBN 9788481432404
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Synopsis of Del aseguramiento a la gestión de la calidad
Esta obra profundiza en la transición del aseguramiento tradicional a la gestión de la calidad moderna, centrándose específicamente en el enfoque basado en procesos. Desarrolla una serie de capítulos que guían al lector a través del proceso de adaptación a las normas ISO 9000:2000, analizando el cambio de dirección necesario, la diferencia entre procesos y procedimientos, y los principios fundamentales de la gestión. El libro ofrece técnicas eficaces para ayudar a los auditores y gestores a verificar si una organización está administrando sus procesos con eficiencia. Es una herramienta esencial para profesionales interesados en la planificación del cambio y la mejora continua dentro del marco normativo internacional.
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About the author
David Hoyle
David Hoyle is an English performance artist, avant-garde cabaret artist, singer, actor, comedian and film director. His performances combine disparate elements, from satirical comedy to painting, surrealism and striptease, much of which is aggressive comedy in nature. Hoyle's work has often focused on themes in the LGBTQ community, attacking what he sees as dominant trends in "bourgeois Britain and the materialistic-hedonistic gay scene". According to The Guardian his performances have led him to become "something of a legend" on the London cabaret circuit.
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