by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher · Penguin · tapa blanda · ISBN 9780140288520
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«Difficult Conversations: How to Discuss What Matters Most» is the communication essay by Douglas Stone, Bruce Patton and Sheila Heen, in paperback.
Work based on fifteen years of research by the Harvard Negotiation Project: it proposes a step-by-step method for tackling uncomfortable conversations, such as asking for a raise, ending a relationship or apologizing. It explains how to understand the structure of dialogue, what is left unsaid, emotions and self-image, with everyday examples.
Published by Penguin Books in 2000. Edition of 250 pages in English, with a foreword by Roger Fisher, co-author of «Getting to Yes».
For anyone who wants to improve their communication at work, at home or with their partner and face everyday conversations and conflicts with less tension.
