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Measuring Performance in Public and Nonprofit Organizations
by Theodore H. Poister · Jossey-Bass Inc.,U.S. · tapa dura · 320 pages
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Pages: 320 pagesAuthor: Theodore H. PoisterPublisher: Jossey-Bass Inc.,U.S.Format: tapa duraLanguage: enRelease date: 30/5/2003ISBN: ISBN 9780787949990
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Synopsis of Measuring Performance in Public and Nonprofit Organizations
Este libro es un recurso integral para diseñar e implementar sistemas efectivos de medición del desempeño en agencias gubernamentales y organizaciones sin fines de lucro. Ofrece ideas, herramientas y procesos para desarrollar sistemas de medición que respalden la gestión estratégica, la presupuestación basada en resultados, la gestión del desempeño, la mejora de procesos, la contratación por desempeño y los sistemas de incentivos para empleados. Con esta guía, las organizaciones públicas y sin fines de lucro pueden medir con precisión los resultados, la eficiencia, la productividad, la eficacia, la calidad del servicio y la satisfacción del cliente, utilizando los datos resultantes para fortalecer la toma de decisiones y mejorar el desempeño de la agencia y del programa.
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