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Una queja es un regalo
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Negocios y EconomíaISBN | 9788480883870
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Product details
Pages: 200 pages
Author: Janelle Barlow, Claus Moller
Publisher: Gestión 2000
ISBN: 9788480883870
Format: tapa blanda
Language: es-ES
Release date: 1/1/1995
ISBN: 9788480883870
Synopsis of Una queja es un regalo
Este libro explora cómo las quejas de los clientes pueden ser utilizadas como una herramienta valiosa para mejorar los productos y servicios de una organización. Se enfoca en convertir las quejas en una estrategia para aumentar la satisfacción del cliente, abordando temas como el manejo de clientes descontentos, las críticas personales y la creación de una organización receptiva a las quejas. Esta guía ofrece una perspectiva para transformar lo negativo en positivo y conseguir la lealtad del cliente.
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About the author
Janelle Barlow
Discover second-hand books by Janelle Barlow.
Born in 194313 titles published
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