by Janelle Barlow, Claus Møller · Gestión 2000 · tapa blanda · ISBN 9788480887649
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This book by Janelle Barlow and Claus Møller, published by Gestión 2000, explores how to turn customer complaints into a strategic tool to improve satisfaction and loyalty. It offers strategies for dealing with dissatisfied customers, handling criticism, and creating an organization receptive to complaints. Ideal for companies looking to improve their customer service and turn criticism into growth opportunities.
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