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Una queja es un regalo
by Janelle Barlow, Claus Moller · Gestión 2000 · tapa blanda · 194 pages
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Pages: 194 pagesAuthor: Janelle Barlow, Claus MollerPublisher: Gestión 2000Format: tapa blandaLanguage: es-ESRelease date: 1/1/1998ISBN: ISBN 9788480882736
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Una queja es un regalo
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Synopsis of Una queja es un regalo
Este libro, 'Una queja es un regalo', explora cómo las quejas de los clientes pueden ser utilizadas como una herramienta valiosa para la mejora continua de una organización. Janelle Barlow y Claus Moller ofrecen una guía práctica para convertir las quejas en oportunidades estratégicas, abordando temas como el trato con clientes descontentos, el manejo de críticas personales y la creación de una cultura empresarial receptiva a la retroalimentación del cliente. Con consejos prácticos y ejemplos relevantes, este libro es esencial para cualquier empresa que busque fortalecer la lealtad del cliente y optimizar sus servicios.
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About the author
Janelle Barlow
Discover second-hand books by Janelle Barlow.
Born in 194313 titles published
View full profileBest-selling books in Negocios y Economía
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