Best Practices

Synopsis of Best Practices

«Best Practices» is the business management guide by Robert Hiebeler, Thomas B. Kelly and Charles Ketteman (Simon & Schuster, hardcover, 240 pages, in English).

Arthur Andersen shares the findings of its worldwide best practices database, built after years of research into leading companies. It explains how more than forty companies focus on the customer to drive growth, cut costs and raise profits, and how to adapt those strategies to any business.

Published in 1998, this is the first edition. The cover subtitle is «Building Your Business with Customer-Focused Solutions». Includes an index.

For managers and executives in any industry who want to apply the customer-focused practices of leading companies to their own organization.