La calidad del servicio. A la conquista del cliente

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La calidad del servicio. A la conquista del cliente

Name: La calidad del servicio. A la conquista del cliente
Brand: MCGRAW HILL (FONDO)
Price: 21.35 USD
Availability: InStock
Author: Jacques Horovitz
ISBN: 9788476155707

by Jacques Horovitz · MCGRAW HILL (FONDO) · tapa blanda · ISBN 9788476155707

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Jacques HorovitzISBN 9788476155707MCGRAW HILL (FONDO)Spanishtapa blanda4/1/1995120 pages23 x 16 x 0.5 cm228 g

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Synopsis of La calidad del servicio. A la conquista del cliente

Este libro explora la importancia de la calidad del servicio al cliente en el entorno empresarial actual. Se centra en cómo las empresas pueden mejorar la satisfacción del cliente y, por ende, su viabilidad en un mercado competitivo. El autor, Jacques Horovitz, demuestra cómo la percepción del cliente sobre la calidad influye en su satisfacción y ofrece estrategias para alcanzarla.

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