by Thomas H. Davenport · Harvard Business Review Press · tapa dura · ISBN 9780875843667
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«Process Innovation» is Thomas H. Davenport's essay on process reengineering and information technology, in hardcover (352 pages, in English).
It argues that in the 1990s, formulating strategy is not enough; the processes that execute it must be redesigned. Process innovation combines information technology and human resource management to improve performance. With cases of successes and failures, it examines technology, organizational structures, and personnel programs.
The full title includes the subtitle «Reengineering Work Through Information Technology». Published by Harvard Business Review Press in 1992.
For executives, IT professionals, and human resource managers interested in transforming business processes.
