by Douglas Stone, Sheila Heen · Penguin Publishing Group · tapa blanda · ISBN 9780143127130
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«Thanks for the Feedback» is the personal development and communication essay by Douglas Stone and Sheila Heen in paperback (368 pages, in English).
The book analyzes why receiving feedback, evaluations and criticism is so difficult, and proposes a framework for making the most of them. The work distinguishes three types of triggers —truth, relationship and identity— that hinder listening and offers tools to turn others' observations into learning, both at work and in personal life.
Douglas Stone and Sheila Heen, members of the Harvard Negotiation Project, are also co-authors of «Difficult Conversations»; the work includes bibliographic references and an index.
For those who want to improve their response to criticism at work and in personal relationships.
