
by Bruce Patton, Douglas Stone, Sheila Heen · Editora Sextante · tapa blanda · ISBN 9786555641585

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Written by members of the Harvard Negotiation Project, this book provides a practical, research-based guide to handling difficult conversations with greater confidence and success. Through real-world examples and a step-by-step approach, the authors teach readers how to decode the hidden elements of tough dialogues, stay calm under pressure, and turn tense situations into problem-solving opportunities. This commemorative edition includes a special section addressing the ten most frequently asked questions about managing complex interactions in daily life.
