by Bruce Patton, Douglas Stone, Sheila Heen · Editora Sextante · tapa blanda · ISBN 9786555641585
VAT included
Hamelyn quality guarantee · checked and verified, or your money back
Written by members of the Harvard Negotiation Project, this book provides a practical, research-based guide to handling difficult conversations with greater confidence and success. Through real-world examples and a step-by-step approach, the authors teach readers how to decode the hidden elements of tough dialogues, stay calm under pressure, and turn tense situations into problem-solving opportunities. This commemorative edition includes a special section addressing the ten most frequently asked questions about managing complex interactions in daily life.
